Privacy Policy

Privacy Policy for White Windmill Bakery & Café
Effective Date: July 15, 2024

White Windmill Bakery & Café ("the Company") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how your personal data is collected, used, and protected when you access or use our website (https://www.whitewbakerycafe.com) or other online services provided by the Company.

We manufacture and sell a variety of bakery products, including bread and cakes, and also operate a café. Products are introduced through our online site, and some cakes and products can be ordered online.

1. Information We Collect

The Company may collect the following types of personal information during your interactions with us:

• Personal Identification Information: Name, phone number, email address, etc.
• Service Usage Information: IP address, browser type, access times, usage records, cookies, and tracking pixels.
• Payment Information: Payment details (e.g., credit card numbers) necessary for transactions.
• Order Information: Online order details, shipping address, purchased products.
• Other Information: Optional information provided by you (e.g., survey responses, event participation details).

2. Purpose of Collecting and Using Personal Information

We collect and use personal information for the following purposes:

• Service Provision: Order processing, shipping, and payment management.
• Customer Support: Responding to customer inquiries and sending service-related notifications.
• Marketing Activities: Providing promotional offers, newsletters, and information about new products.
• Personalized Services: Recommending products based on customer preferences.
• Customer Satisfaction Surveys: Improving products and services through surveys.
• Advertising & Retargeting: Using cookies, pixels, and similar technologies to deliver targeted ads and measure campaign performance.
• SMS Communications: Sending order updates, pickup notifications, customer support messages, store announcements, and promotional communications to customers who have provided consent.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and deliver personalized ads.

You can manage or disable cookies through your browser settings, but some features of our site may not function properly if cookies are disabled.

Cookies and pixels may be used for advertising and retargeting purposes, including platforms such as Meta (Facebook/Instagram) and Google.

4. Retention and Use of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, in compliance with applicable laws:

• Transaction Records: Retained for at least 5 years for tax and legal purposes.
• Marketing Data: Retained until you withdraw your consent or request deletion.

When the retention period expires, we securely delete or anonymize the data.

5. Sharing of Personal Information with Third Parties

We do not sell your personal information. We may share it only in the following cases:

• With Your Consent: Sharing with partners for specific services with your prior consent.
• When Required by Law: Disclosing information to comply with legal obligations.
• Service Provision Partners: Sharing with vendors (e.g., shipping carriers, payment processors) necessary to complete your transactions.

SMS Consent and Mobile Information
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• SMS consent is not shared with third parties.
• Phone numbers collected for SMS communications are used solely for customer support, order notifications, store updates, and promotional communications from White Windmill Bakery & Cafe.

6. Protection of Personal Information

We implement industry-standard security measures to protect your personal data:

• Encryption: Encrypting personal information and ensuring secure data transmission.
• Security Systems: Firewalls, intrusion detection systems, and access controls.
• Restricted Access: Limiting personal data access to authorized personnel only.

7. Your Rights

Depending on your location, you may have the following rights under privacy laws such as CCPA (California) or GDPR (Europe):

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications or data processing.
• Request cessation of data processing.

Customers may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact our customer service team.

To exercise these rights, contact us at info@whitewbakery.com or (770) 234-0914.

8. Changes to the Privacy Policy

The Company may update this Privacy Policy from time to time. Updates will be posted on our website, and significant changes may also be communicated via email.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Phone: (770) 234-0914
Email: info@whitewbakery.com

Mailing Address:
5881 Buford Hwy NE,
Doraville, GA 30340